Key Account Manager - Retail Key Account Manager - Retail Milano, Italia SpotLIGHT of the job Zumtobel Lighting in Milan are recruiting for a new Key Account Manager to join us and focus on the retail clients for the End User team. You would be responsible for developing and managing strategic relationships with key retail partners. The role focuses on driving sales, expanding market share, and ensuring brand visibility across retail channels for lighting products, services and solutions. Responsibilities You will develop and execute account plans, sales strategies, and promotional activities to increase product penetration. You can identify new retail partners and opportunities for business expansion in modern trade, traditional trade, and project segments. You can build strong, long-term relationships with B2B clients. You will negotiate annual contracts, pricing, margins, and promotions with key accounts. Support product launches, demos, and training sessions at retail outlets. Handle customer queries, complaints, and post-sales issues efficiently. Track competitor activity, market trends, and provide insights to management. Prepare periodic sales reports, forecasts, and account performance reviews. Analyze sales data to identify growth opportunities and areas of improvement. Skills & Experience You have previous experience in account management or trade sales, ideally in lighting, electrical, or food. Strong knowledge of the electric or lighting industry and the associated retail distribution channels. Excellent communication and negotiation skills. Ability to analyze data and develop actionable plans. Self-motivated and target-driven. You are proficient with MS Office and experience with Salesforce would be an advantage. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Andrew Walker T +44 (0) 7929 376 338 Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE